Mission Statement:
"To invest in our future and elevate our financial well-being"
STEP ONE: INCREASING LINES OF CREDIT
You: Hi, I'm calling to make some adjustments to my current credit card. First, what is my current credit line limit?
Operator: Your current limit is $__________.
You: I am going to be making a significant purchase and rather than using more than one card. I would like to use this as my primary credit card. In order to do so, I will need to raise my limit.
Operator: How much would you like?
You: What are you authorized to offer me? (If they offer less than you are looking for, continue to negotiate through Steps Two and Three, then, ask to speak to a supervisor, outlined in Step Four.)
or
I would like to increase my limit to $__________.
Operator: I can raise your limit to $__________. (If this is acceptable, move to Step Two.)
or
We will get back in touch with you in 72 hours, etc.
then,
You: What can you do for me today?
If their response is not acceptable to you:
You: Thank you for your assistance. Now, I would to speak with a supervisor. (Return to script, and begin again.)
STEP TWO: DECREASING INTEREST RATES
You: What interest rate am I currently paying?
Operator: __________.
You: I would like that interest rate lowered immediately.
If they do not decrease your interest rate to an acceptable level:
You: I'm confused...I receive offers in the mail quite frequently that are for ___% interest. I realize these are introductory offers, but in order for me to be comfortable using this as my primary card, I would think you could be more competitive. Can you reconsider or meet me at least part way for a limited period of time?
Operator: We could go down to _____ for _____ months.
You: Thank you so much.
STEP THREE: ELIMINATING ANNUAL FEES
You: Am I currently paying an annual fee for this card?
Operator: You are paying $_____ per year.
You: What benefit(s) am I receiving for this fee?
Operator: You are receiving: ____________________.
If you are paying just for the privilege of holding this card:
You: I would like that fee credited and discontinued.
Operator: Okay.
STEP FOUR: NEGOTIATING WITH A SUPERVISOR (When Negotiations Are Unsatisfactory)
You: Thank you for your help. Now, I would like to speak with a supervisor.
When the supervisor gets on the line:
You: Hello, I have been speaking with one of your representatives, but I need some additional assistance. (Continue negotiations, beginning with Step One, as appropriate.)
